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Helpdesk EngineerJob Description


n American client is looking to hire an experienced Helpdesk Systems Engineer a senior technology position to help lead the development of this a growing MSP.

Support Desk Engineer candidate should have experience in the support of
computing and networking information technology solutions. In this position
the employee will be expected to provide client support and as well as
help-desk and on-site Tier I and II support for various IT solutions.

The optimal candidate will need varied client IT support experience with
supporting a variety of computing and networking technologies with an IT
Solutions Provider/MSP.

We’re looking for experienced engineers with a background in managed
services. Our firm provides technology consulting services to businesses in
the NY/NJ area. Our clients are mostly made up of medium-sized businesses
(100-2,000 users) with technology platforms built on Microsoft, VMware or

The position offers rewarding career growth opportunities by strategically
engaging in a variety of customer environments and technologies.

Job Description:

*         Support a corporate user environment averaging from 50 to 15 nodes
in size

*         Network infrastructure support (Internet, Firewall, DNS,
Switching, Routing, Remote Access)

*         Server admin support (AD/Users/File Sharing)

*         Troubleshoot  Microsoft Server platforms (troubleshooting, active
directory, group policy, desktop support)

*         Support of email using Microsoft Exchange and 365 hosted platforms
(along with configuration of MX/SPF records, ActiveSync, Antispam, etc.)

*         Centralized deployment and management of Microsoft Office (2007
through 2013)

*         Provide user training to client’s IT staff for deployed systems

*         Support backup technologies across supported platforms
(virtualization, server, desktop, data)

*         Support of MAC OSx 9/10/11


*         Minimum of 2-4 years of experience with an extensive amount of
MSP-specific work

*         Must have experience with ConnectWise PSA and LabTech RMM

*         Must be well-spoken, have excellent writing skills, be extremely
personable/customer-service oriented and thrive on the pressure that comes
with a network/system’s management role.



Information Technology


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[job_field1] per annum

Date Posted :

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